Turn your customer feedback into specific issues

Turn your

customer

emails
NPS
live chats
phone calls
reviews
surveys

into specific issues using AI

Spiral’s AI scans millions of your customer feedback & support interactions
to discover emerging problems before they blow up.

All Channels. Unified.

Experience an omnichannel view of all customer issues, enhanced by generative AI. Eliminate guesswork and get to the bottom of product & service issues by segmenting them with AI-driven insights, from product type to version number.

The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.
- Rene Yoakum, Chief Customer & People Officer, Remitly
Integrates with Your CRM and Review Sources to Scale Up

Monitor Your Blind Spots

Spiral learns from your data, adapting to the unique aspects of your products. Use AI to quantify issues you already know about and discover new emerging ones to ensure you are in the know so you can prioritize your product roadmap.

Powerful
Analytics
Creative
Solutions
Free to
Get Started
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Turn Customer Feedback into Specific Issues Automatically
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Helping You Prioritize Your Roadmap with AI

Accelerate
Time-to-Solution

What used to take weeks now takes minutes.
Root cause issues with auto-identified customer segment & metadata anomalies to paint a target immediately.

Navigate With Knowledge

Receive instant alerts on issues affecting your customer health metrics. Proactively implement data-driven remedies to restore stability and gain peace of mind.

Get Started

Seamless CRM & Feedback Sources Integration

Your data, your ownership.
Spiral integrates with most CRMs and data sources to provide prompt issue detection & brings the data right back to you via a data feed.

Powerful
Analytics
Creative
Solutions
Free to
Get Started
Complete
Dashboard
Complete
Dashboard
Powerful
Analytics
Creative
Solutions
Powerful
Analytics
Case Study
9 min read

Automatic Customer Issue Discovery

Read about our success with Remitly!

Spiral always aims to provide the fullest issue description to give us a jump-start on solving it.
- Jenny Waters, Senior Manager, Remitly
Read Case Study

Our Investors

Ready to get started with Spiral?

Contact us for a free demo or discuss a custom way to enhance your current CX program.

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