Spiral is an AI solution that scans customer feedback and support data to detect emerging customer-facing problems before they blow up.
While you can check out our values here, in short, we’re a team of creative, passionate, and collaborative problem solvers. We all exchange friendly, honest feedback daily because we believe we have a lot to learn from one other. Coaching and preparation are also key to our success. And the best idea wins – always!
Many companies receive a staggering amount of customer feedback every day – so much that no human could fully comprehend it all by hand. Product managers either attempt to manually scan through thousands of reviews and customer conversations or, surprisingly often, this information is just never used. Spiral, on the other hand, scans all customer feedback in minutes using AI and provides product managers and customer support leaders with specific problems that directly impact customers. This enables businesses to fix the problems that matter most, creating a better product and a happier customer. Founded by two former Amazonians, Spiral takes customer obsession to the next level. It provides companies with a scalable solution that shows the true north of what customers want, boosting the company’s revenue and customer satisfaction. Spiral has raised from world class investors such as Trilogy Equity Partners, Bezos Expeditions, Techstars, Amazon Alexa Fund, Alumni Ventures Group, and others.
The Sales Development Lead (SDL) is a true player-coach, who will optimize our outreach playbook while executing on it to build a robust pipeline of sales opportunities. The SDL will work alongside our Sales leadership to spearhead sales copywriting and messaging strategy, while testing the optimal mix of outbound activities from email sequences, to LinkedIn, to phone, and beyond. The SDL will report to the Director of Sales and interface frequently with the CEO, who also supports Sales.
You’re someone who is comfortable and resilient in professional conversation and takes pride in your excellent verbal and written communication. You may have been called a wordsmith a time or two! You catch onto software value propositions pretty quickly and take a genuine interest in your prospects’ business objectives. You probably have a year of experience at a scaled (or scaling!) B2B sales organization, take pride in hitting your targets, and have soaked up how the sales engine and handoff processes work because you’re ready to build one yourself. You’re confident in your abilities, but are open to mentorship to increase your awareness and skill. You might also be looking to quickly grow into an SDR leadership or AE role in the B2B AI/ML software space.
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Submit your application and drop us a line! No need for a full-blown cover letter, but would love a couple sentences with your favorite accomplishments to date and why you’re uniquely qualified for this role.
Spiral is an equal-opportunity employer and we welcome applicants from all backgrounds. If you are game to come and help us make every company in the world customer-centric, then we’d love to hear from you!