Sales Support Specialist

Seattle, WA or Remote



About Spiral

Spiral is an AI solution that scans your customer feedback across all voice and text channels and detects emerging problems before they blow up. 

Our mission is to make every company in the world customer-centric. 

Many companies receive a staggering amount of customer feedback every day - so much that no human could fully comprehend it all by hand.Product managers either attempt to manually scan through thousands of reviews and customer conversations or, surprisingly often, this information is just never used. Spiral, on the other hand, scans all customer feedback in minutes using AI and provides product managers with specific problems that directly impact customers. This enables businesses to fix the problems that matter most, creating a better product and a happier customer. Founded in 2018 by two former Amazonians, Spiral takes customer obsession to the next level. It provides companies with a scalable solution that shows the true north of what customers want boosting the company’s revenue and customer satisfaction. We are a Techstars-backed company that raised $2.5MM to date from world-class investors such as Trilogy Equity Partners, Bezos Expeditions, Techstars, Amazon Alexa Fund, Alumni Ventures Group, and others.


The Sales Support Specialist will work on supporting tasks and develop sales content to help the Spiral’s sales team add prospective companies to the pipeline, advance engaged companies through the sales process, close new business, and service existing clients. The Sales Support Specialist will report to the Director of Sales and interface frequently with the CEO & Development team.

You’re someone who loves experiencing the instant gratification of crossing things off your list. Right after you complete a high quality report, presentation, or update some records, you routinely take a couple seconds to behold your creation and maybe even say “ooh yeah, this looks good.” You might also be looking to break into the B2B/AI software space and are curious to learn more about how the sales engine works at a growing software company.

Your day-to-day:

Estimated breakdown:

  • 50% - Spiral dashboard content maintenance & quality assurance (non-technical in nature)
  • 30% - Creating & customizing sales collateral (slide decks, special reports, executive summaries, occasional spreadsheets)
  • 15% - Creating visual insight reports
  • 5% - Supporting research on prospective companies

You have some or all of the following skills and experience:

You have these skills

  • Computer literacy, strong typing skills
  • Fluent in English language & grammar
  • Excellent written (especially) and verbal communication skills
  • Strong note-taking ability (we work hard to focus on details for our clients)
  • Working knowledge of or ability to quickly learn content-management web apps
  • Comfortable working on repetitive tasks + planning & prioritizing a structured day of self-paced work
  • Detail-oriented and highly organized (can balance multiple projects at once without mistakes)
  • Ability to understand a variety of client business models and think critically to align solutions with pain points

Bonus points if you have these!

  • Creativity! We’d love for you to come up with new ways to wow prospective clients!
  • An eye for design (nothing fancy, just an ability to craft simple but attractive collateral)
  • Interest in machine learning & artificial intelligence
  • Experience or knowledge of customer service operations and/or product management
  • Experience in administration and/or high-volume office work

Spiral is an equal-opportunity employer and we welcome applicants from all backgrounds. If you are game to come and help us make every company in the world customer-centric, then we’d love to hear from you!