Sr. Enterprise Account Executive

About Spiral

Spiral is an AI solution that scans customer feedback and support data to detect emerging customer-facing problems before they blow up.

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Our Culture

While you can check out our values here, in short, we’re a team of creative, passionate, and collaborative problem solvers. We all exchange friendly, honest feedback daily because we believe we have a lot to learn from one other. Coaching and preparation are also key to our success. And the best idea wins – always!

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Our mission is to make every company in the world customer-centric.

Many companies receive a staggering amount of customer feedback every day – so much that no human could fully comprehend it all by hand. Product managers either attempt to manually scan through thousands of reviews and customer conversations or, surprisingly often, this information is just never used. Spiral, on the other hand, scans all customer feedback in minutes using AI and provides product managers and customer support leaders with specific problems that directly impact customers. This enables businesses to fix the problems that matter most, creating a better product and a happier customer. Founded by two former Amazonians, Spiral takes customer obsession to the next level. It provides companies with a scalable solution that shows the true north of what customers want, boosting the company’s revenue and customer satisfaction. Spiral has raised from world class investors such as Trilogy Equity Partners, Bezos Expeditions, Techstars, Amazon Alexa Fund, Alumni Ventures Group, and others.

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Motivation

As a Founding Account Executive on the team, your work will directly impact our successes in expanding our client base within a diverse range of mid-market-to-enterprise level companies. Our current clients span financial services & fintech, connected devices, digital & software services, and more. You will be one of the first few members of the sales team and help us create the foundation for growth.

Your day-to-day:

Own an end-to-end sales cycle including lead generation, agreements, pilots, negotiations, and deal closure.
Develop detailed account plans to map out how you will take a deal from qualified to closed.
Work with the Director of Sales to develop a repeatable deal flow in multiple verticals.
Uncover needs and develop relationships with multiple stakeholders within accounts across the organization: Directors, VP, C-suite.
Accurately forecast sales activity and revenue achievement through proper use of sales tools.
Work independently as well as alongside our Business Development Manager to develop a strong top of the funnel pipeline.

You have some or all of the following skills and experience:

You will be successful if:

You have a track record of success in consultative B2B SaaS software sales – minimum of 3 years of full cycle sales experience.
You have experience selling into customer service and product leadership – a plus, but not required.
You’re tech-fluent – not necessarily an engineer by trade, but you do pride yourself in your ability to quickly learn important technical details about a product (AI/ML in our case).
You have 2+ years of experience closing 6-figure+ contract values, leveraging MEDDPICC to structure a winning process.
You are an excellent communicator, written and verbal, who doesn’t stop at the first objection. * You know the right questions to ask to get a deal right back on track.
You see your role as the orchestrater of a deal and flex the sales process to fit the buyer. You bring together the right influencers and buyers and align with executive priorities.
You always attach a solution to the buyer’s departmental goals or KPIs – and are fluent in building convincing economic cases that quantify partnership ROI.
You're scrappy; comfortable working in a fast-paced start-up environment and learning as you go. You thrive in environments without ‘red tape.’
You have prior startup (or emerging market) experience – a plus, but not required.
You show eagerness to learn and are open to coaching in a transparent work environment.
You are not afraid to ask for help when you need it and to support others when they need it.
You are results driven and focused on outcomes. You believe the quality of an idea is fundamentally more important than whose idea it was.

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What you’ll need to bring with you

Comfort with uncertainty. Curiosity to figure out solutions and paths forward independently.
Attention to detail and eagerness for constant improvement.
Motivation and focus when working remotely/digitally.
Grit, perseverance, and resilience to navigate the ups and downs of sales.

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To apply: please include a brief (~5 sentences) description of a recent deal win. Specifically, how you: prospected, ran discovery/pain quantification, leveraged your internal Sales colleagues, drove executive alignment, built a business case, navigated buyer decision process, and closed the deal.

Spiral is an equal-opportunity employer and we welcome applicants from all backgrounds. If you are game to come and help us make every company in the world customer-centric, then we’d love to hear from you!