Spiral is an AI solution that scans customer feedback and support data to detect emerging customer-facing problems before they blow up.
While you can check out our values here, in short, we’re a team of creative, passionate, and collaborative problem solvers. We all exchange friendly, honest feedback daily because we believe we have a lot to learn from one other. Coaching and preparation are also key to our success. And the best idea wins – always!
Many companies receive a staggering amount of customer feedback every day – so much that no human could fully comprehend it all by hand. Product managers either attempt to manually scan through thousands of reviews and customer conversations or, surprisingly often, this information is just never used. Spiral, on the other hand, scans all customer feedback in minutes using AI and provides product managers and customer support leaders with specific problems that directly impact customers. This enables businesses to fix the problems that matter most, creating a better product and a happier customer. Founded by two former Amazonians, Spiral takes customer obsession to the next level. It provides companies with a scalable solution that shows the true north of what customers want, boosting the company’s revenue and customer satisfaction. Spiral has raised from world class investors such as Trilogy Equity Partners, Bezos Expeditions, Techstars, Amazon Alexa Fund, Alumni Ventures Group, and others.
As a Founding Account Executive on the team, your work will directly impact our successes in expanding our client base within a diverse range of mid-market-to-enterprise level companies. Our current clients span financial services & fintech, connected devices, digital & software services, and more. You will be one of the first few members of the sales team and help us create the foundation for growth.
You will be successful if:
What you’ll need to bring with you
To apply: please include a brief (~5 sentences) description of a recent deal win. Specifically, how you: prospected, ran discovery/pain quantification, leveraged your internal Sales colleagues, drove executive alignment, built a business case, navigated buyer decision process, and closed the deal.
Spiral is an equal-opportunity employer and we welcome applicants from all backgrounds. If you are game to come and help us make every company in the world customer-centric, then we’d love to hear from you!