Spiral intelligently classifies all customer interactions into a unified taxonomy of actionable intents using AI. Easily track support, CX, and product issues in one place—and get alerted when something needs attention.
“The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.”
- Rene Yoakum, Chief Customer & People Officer, Remitly
Add an enterprise-grade AI analysis layer to your CRM and contact center in a few days. No need to rip out what’s already working.
Offload agent tagging and post-interaction summaries to Spiral’s AI. Instantly cut cost per contact, handle time, and free your team to focus on helping more customers.
Your data, your ownership.
Spiral integrates with most CRMs and data sources to provide prompt issue detection & brings the data right back to you via a data feed.
Read about our success with Remitly!
“Spiral always aims to provide the fullest issue description to give us a jump-start on solving it.”
- Jenny Waters, Senior Manager, Remitly
Contact us for a free demo or discuss a custom way to enhance your current CX program.
