Turn your customer feedback into specific issues, automatically

Turn your

customer

emails
live chats
phone calls
reviews
surveys

into

specific issues,

automatically

Spiral’s AI scans your omnichannel customer feedback to discover emerging problems before they blow up.

Actionable Insights

Eliminate guesswork and get to the bottom of bugs, product & service issues, and gain proactive awareness into new customer expectations.

The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.
- Rene Yoakum, Chief Customer & People Officer, Remitly

What is omnichannel feedback?

Omnichannel feedback sources are email, live chat, phone calls, NPS, reviews, social, surveys (really, anything you consider feedback!). We take them and discover specific issues that your customers are talking about.

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Roadmap Planning

Quantify the impact of issues, helping you prioritize your roadmap.
Track how the issues you already know about progress over time and discover new emerging issues as they arise

Scales with you

The more feedback you process, the better your results are. Spiral learns with you. And we’re industry agnostic, meaning we can work with companies in any area as long as they have lots of customer conversations!

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Integrates with your CRM and Review Sources

Spiral integrates with the most popular CRMs and review data sources to allow for a seamless flow of information into your Spiral dashboard

Powerful
Analytics
Creative
Solutions
Free to
Get Started
Complete
Dashboard
Complete
Dashboard
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Creative
Solutions
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Case Study
9 min read

Automatic Customer Issue Discovery

Read about our success with Remitly!

Spiral always aims to provide the fullest issue description to give us a jump-start on solving it.
- Jenny Waters, Senior Manager, Remitly
Read Case Study

Our Investors

Ready to get started with Spiral?

You can contact us for a free demo or discuss a custom way to enhance your current CX program.

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