Spiral’s AI scans your omnichannel customer feedback to discover emerging problems before they blow up.
Eliminate guesswork and get to the bottom of bugs, product & service issues, and gain proactive awareness into new customer expectations.
“The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.”
- Rene Yoakum, Chief Customer & People Officer, Remitly
Omnichannel feedback sources are email, live chat, phone calls, NPS, reviews, social, surveys (really, anything you consider feedback!). We take them and discover specific issues that your customers are talking about.
The more feedback you process, the better your results are. Spiral learns with you. And we’re industry agnostic, meaning we can work with companies in any area as long as they have lots of customer conversations!
Spiral integrates with the most popular CRMs and review data sources to allow for a seamless flow of information into your Spiral dashboard
Read about our success with Remitly!
“Spiral always aims to provide the fullest issue description to give us a jump-start on solving it.”
- Jenny Waters, Senior Manager, Remitly