Experience an omnichannel view of all customer issues, enhanced by generative AI. Eliminate guesswork and get to the bottom of product & service issues by segmenting them with AI-driven insights, from product type to version number.
“The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.”
- Rene Yoakum, Chief Customer & People Officer, Remitly
Spiral learns from your data, adapting to the unique aspects of your products. Use AI to quantify issues you already know about and discover new emerging ones to ensure you are in the know so you can prioritize your product roadmap.
Receive instant alerts on issues affecting your customer health metrics. Proactively implement data-driven remedies to restore stability and gain peace of mind.
Your data, your ownership.
Spiral integrates with most CRMs and data sources to provide prompt issue detection & brings the data right back to you via a data feed.
Read about our success with Remitly!
“Spiral always aims to provide the fullest issue description to give us a jump-start on solving it.”
- Jenny Waters, Senior Manager, Remitly