Stay ahead of the community and customer conversation
Analyzing customer support data is essential to understanding what’s important to your customer and how they’re interacting with your product. The most successful companies intentionally study their CS data and use it to inform many initiatives and multi-departmental decisions, including: customer service process, software bugs & product defects, helping marketers gain detailed brand & product sentiment, content strategy and blog ideas, UX/UI design, CX practices, product management, and impact on the P&L statement.
Leaders in Marketing, Customer Service, and Product Management use Spiral’s AI-powered platform as their proverbial ‘war room’ to keep a curated tab on omnichannel support insights. Spiral carefully handles your data from customer chats, emails, phone calls, NPS, social, feedback forms, reviews, SMS, and then automatically groups issues into actionable categories, giving you a 360° predictive view of your customer experience issues before they escalate.
From high-level reports to low-level support ticket detail, you’ll always know what’s happening.
Plan out your blogs, SEO/SEM strategy, FAQ pages, and educational content knowing that you have a 100% complete view of your prospects and current customers.
See customer verbatims to create content that resonates with your customers.
The Spiral dashboard quantifies issues and shows trends, allowing you to see how content is contributing to prospective and current customer sentiment.