Customer issue discovery, next-generation machine learning, and what it means to be customer obsessed.
If you don't have a Closed Loop practice installed, and aren't systematically analyzing customer support conversations, this is your sign to make a change!
Director of Sales @ Spiral
Your customers go out of their way to explain their difficulties – but are you properly equipped to hear them?
You’re being taken for a ride by companies who conflate vanity metrics with insights. Let’s end this practice today.
‘Selective hearing’ and rigid text analytics models cause Medallia and Clarabridge users to miss up to 98% of their customers’ issues.
