See emerging trends from massive data sets that only AI can keep up with
Analyzing customer support data is essential to understanding what’s important to your customer and how they’re interacting with your product. The most successful companies intentionally study their CS data and use it to inform many initiatives and multi-departmental decisions, including: customer service process, software bugs & product defects, helping marketers gain detailed brand & product sentiment, content strategy and blog ideas, UX/UI design, CX practices, product management, and impact on the P&L statement.
Leaders in Marketing, Customer Service, and Product Management use Spiral’s AI-powered platform as their proverbial ‘war room’ to keep a curated tab on omnichannel support insights. Spiral carefully handles your data from customer chats, emails, phone calls, NPS, social, feedback forms, reviews, SMS, and then automatically groups issues into actionable categories, giving you a 360° predictive view of your customer experience issues before they escalate.
From high-level reports to low-level support ticket detail, you’ll always know what’s happening.
Your one-stop shop to gain global insight into all customer discussions, concerns, and market expectations.
You’ll be able to compare aggregated qualitative behavioral insights with the vital quantitative KPIs you’re tracking.
See real-time and historic metrics + customer sentiment of your brand and individual products.
The Spiral dashboard quantifies issues and shows trends, allowing you to see how campaigns are contributing to prospective and current customer sentiment.