For Marketing Leaders

See emerging trends from massive data sets that only AI can keep up with

Analyzing customer support data is essential to understanding what’s important to your customer and how they’re interacting with your product. The most successful companies intentionally study their CS data and use it to inform many initiatives and multi-departmental decisions, including: customer service process, software bugs & product defects, helping marketers gain detailed brand & product sentiment, content strategy and blog ideas, UX/UI design, CX practices, product management, and impact on the P&L statement. 

Leaders in Marketing, Customer Service, and Product Management use Spiral’s AI-powered platform as their proverbial ‘war room’ to keep a curated tab on omnichannel support insights. Spiral carefully handles your data from customer chats, emails, phone calls, NPS, social, feedback forms, reviews, SMS, and then automatically groups issues into actionable categories, giving you a 360° predictive view of your customer experience issues before they escalate. 

From high-level reports to low-level support ticket detail, you’ll always know what’s happening.

  • Global insight into all customer feedback

    Your one-stop shop to gain global insight into all customer discussions, concerns, and market expectations.

  • Bring more context to your digital marketing metrics

    You’ll be able to compare aggregated qualitative behavioral insights with the vital quantitative KPIs you’re tracking.

  • Know your market better than your competitors

    See real-time and historic metrics + customer sentiment of your brand and individual products.

  • See the immediate impact of campaigns on your business

    The Spiral dashboard quantifies issues and shows trends, allowing you to see how campaigns are contributing to prospective and current customer sentiment.

Ready to get started with Spiral?

Contact us for a free demo or discuss a custom way to enhance your current CX program.

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