Mission
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Working with companies all over the world.
Imagine a world where you have a 360-degree view of every issue your customers face.
That's the world our founders, Elena Zhizhimontova and Andrew DiLosa, set out to create when they founded Spiral in 2018. The two software engineers previously spent four years at Amazon, seeing firsthand the challenges of managing customer feedback data.
“We knew there had to be a better way. And after interviewing over 175 companies during our initial research, we learned that we weren’t alone in this problem," says Elena.
Spiral became the solution. Spiral is the first AI-powered system that analyzes, finds root causes, and prioritizes customer issues. It conducts massive amounts of issue research and root cause analysis for Support and CX and product organizations so that they can focus on rapidly deploying solutions before problems blow up.
