We’re driven
by our values

We revise and iterate on these constantly.

Join Us

Customer Obsession

We work backward from the customer and think from their perspective.

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Privacy Minded

We respect the data and protect the customers. Security is a mindset, and it starts from the beginning.

Crazy Ideas Welcome

Great ideas can come from anywhere. The best solution to the problem wins, no matter who came up with it.

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Adapt Quickly

Things change. We use two-way doors to our advantage and iterate quickly.

Great Execution

We know the details and make informed decisions. We roll up our sleeves and operate on all levels.

Give First

We believe the whole is greater than the sum of its parts. We share knowledge and experience, and we help each other out.

Have Fun

We deliver products to customers and celebrate our success as we create them. We have an ongoing tradition of riding home after work together on our electric scooters!

About Spiral: How it All Began

Imagine a world where you have a 360-degree view of every issue your customers face.

That's the world our founders, Elena Zhizhimontova and Andrew DiLosa, set out to create when they founded Spiral in 2018. The two software engineers previously spent four years at Amazon, seeing firsthand the challenges of managing customer feedback data.
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“We knew there had to be a better way. And after interviewing over 175 companies during our initial research, we learned that we weren’t alone in this problem," says Elena.

Spiral became the solution. Spiral is the first AI-powered system that analyzes, finds root causes, and prioritizes customer issues. It conducts massive amounts of issue research and root cause analysis for Support and CX and product organizations so that they can focus on rapidly deploying solutions before problems blow up.