Principal Software Engineer

Seattle, WA or Remote



About Spiral

Spiral is an AI solution that scans customer feedback and support data to detect emerging customer-facing problems before they blow up. 

Our Culture

While you can check out our values here, in short, we’re a team of creative, passionate, and collaborative problem solvers. We all exchange friendly, honest feedback daily because we believe we have a lot to learn from one other. Coaching and preparation are also key to our success. And the best idea wins – always!

Our mission is to make every company in the world customer-centric. 

Many companies receive a staggering amount of customer feedback every day – so much that no human could fully comprehend it all by hand. Product managers either attempt to manually scan through thousands of reviews and customer conversations or, surprisingly often, this information is just never used. Spiral, on the other hand, scans all customer feedback in minutes using AI and provides product managers and customer support leaders with specific problems that directly impact customers. This enables businesses to fix the problems that matter most, creating a better product and a happier customer. Founded by two former Amazonians, Spiral takes customer obsession to the next level. It provides companies with a scalable solution that shows the true north of what customers want, boosting the company’s revenue and customer satisfaction. Spiral has raised from world class investors such as Trilogy Equity Partners, Bezos Expeditions, Techstars, Amazon Alexa Fund, Alumni Ventures Group, and others.


If you are driven, aren’t scared to own a large component in our stack, are excited to experiment with crazy ideas, learn quickly, and would love to join a promising early-stage startup, come join us at Spiral to help thousands of companies make sense of their customer feedback!

Your day-to-day:

  • Design scalable software for processing millions of customer feedback pieces a day.
  • Translate business needs into workable technology solutions.
  • Architect the machine learning pipeline for our core insight engine.
  • Explore and apply state-of-the-art NLP technologies.
  • Deliver results to customers through innovative visualizations.
  • Own a big part in the architecture of Spiral, coach others and endlessly innovate!

You have some or all of the following skills and experience:

  • 6+ years of industry experience building production software.
  • Experience designing and working with data pipelines and distributed systems.
  • Experience applying machine learning to meet business goals.
  • Highly developed technical perspective and architecture and system design ability.
  • Thorough understanding of AWS and cloud architecture and best practices.
  • Our tech stack is React, TypeScript, GraphQL, Python, and AWS, but we're open to engineers from all backgrounds!
  • BS degree or higher in Computer Science/Engineering or equivalent experience.
  • Experience motivating and coaching others to become great team leads and engineers.

Spiral is an equal-opportunity employer and we welcome applicants from all backgrounds. If you are game to come and help us make every company in the world customer-centric, then we’d love to hear from you!